The Matrix of Organizational Conflicts

In the intricate tapestry of workplace, relationships play a pivotal role in shaping the dynamics, productivity, and overall culture. Within this realm, two primary types of relationship - structured and organic - emerge, each possessing its unique characteristic and influences.

Structured relationships are formal and typically follow prescribed guidelines, job descriptions, and hierarchical positions. They operate within a framework of organizational rules and procedures. They focus on fulfilling specific tasks, roles, and responsibilities.

Organic relationships often facilitate collaboration, mentorship, and teamwork beyond the boundaries of structured frameworks. They are more flexible, adaptive, and based on shared interests and personalities rather than strict organizational roles.

These 2 types ofrelationships often interplay and overlap, fostering collaborations or sometimes igniting conflicts due to divergent perceptions, reactions, or negotiation stances.

Understanding these distinctions and their implications is crucial to effectively address conflicts within any Organization.


The Matrix is a strategic framework designed to dissect conflicts within structured and organic relationships, providing a nuanced understanding of their distinct characteristics and influences that enables the adoption of targeted resolution strategies.


Use the Ocra Matrix to navigate conflicts effectively and cultivate a workplace where relationships thrive, driving organizational success.

Receive full document about the Matrix to enhance relationships within your organization!

Share by: